Customs Operations Supervisor

Position: Customs Operations Supervisor

Job Location: Port Huron, MI

We have an exciting opportunity for a Customs Operations Supervisor to supervise a team of Customs Operations Specialists/Clerks and coordinate all customs clearance activities.

• Duty Finalization
• Check processing
• Intercompany Invoice Mailing
• Trucker Payable
• Bond Department
• CAT
• Customer Maintenance
• POA

• Manage productivity and drive initiatives for efficiency improvements.
• Identify training needs and opportunities to develop a highly skilled Customs Operations team.
• Ensure all assignments are completed in a timely and efficient manner.
• Support KPI achievements by monitoring and driving performance evaluations of team members.
• Ensure operational adherence to compliance standards of federal and foreign regulations governing shipment, receipt, and documentation of imported/exported products.
• Ensure operational adherence to defined processing standards.
• Handle escalations (e.g., disputes with internal or external customers).
• Interact with Customer Service, Product, and Global Service Centers as required.
• Supervise a large team of associate-level employees or lower-level employees in customs clearance activities within the customs house brokerage or gateway environment efficiently and cost-effectively.
• Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations.
• Administer all policies and procedures consistently.
• Meet key performance indicator targets for a given product.
• Hire, coach, train, and develop subordinate staff.
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies and performance management processes.
• Recommend process improvements and develop solutions to operational issues.
• Maintain steady workflow and productivity, meeting service/productivity standards, and resolve operational problems.
• Provide guidance, training, and input to human resources decisions such as hiring, firing, layoffs, promotions, and rewards.
• Manage overtime and ensure majority of time focuses on supervising employees who perform service, production, or support work.
• Interact with contacts outside the company such as customer representatives, vendors, or industry groups.

• Complete understanding and wide application of principles, theories, and concepts in the functional or business area.
• Advanced understanding of specific aspects of supervised work and practical application to common problems and situations.
• Knowledge of quality and productivity improvement practices, training, budgeting, cost control, and progressive techniques.
• Basic supervisory approaches for work direction, motivation, and disciplinary action.
• 3-5 years of experience in a related area of responsibility.

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

• Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: 1-for-1 up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: discounted purchase of Deutsche Post AG shares.
• Medical: comprehensive coverage for preventive care, inpatient/outpatient services, and prescriptions.
• Vision: optional coverage for exams, frames, and contacts.
• Dental: optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We build careers, not just jobs, and empower our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.

Explore careers with us: DHL Careers

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.