Customs Operations Supervisor

Overview

Job Title: Customs Operations Supervisor

Job Location: Port Huron, Michigan

We have an exciting opportunity for a Customs Operations Supervisor to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.

Supervise a team of Customs Operations Specialist/Clerks performing the duties:

• Duty Finalization
• Check processing
• Intercompany Invoice Mailing
• Trucker Payable
• Bond Department
• CAT
• Customer Maintenance
• POA

• Manages productivity and develops initiatives for efficiency improvements
• Identifies training needs and opportunities to develop a highly skilled Customs Operation Team
• Ensures all work in the department/team is completed in a timely and efficient manner
• Supports KPI achievements by monitoring and driving performance evaluation for Customs Operation Specialist team members
• Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products shipped through all DFG facilities
• Ensures operational adherence to defined processing standards
• Handles escalations (e.g., disputes with internal/external customers)
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Typically supervises a large team of associate-level employees or lower-level employees in supervising and coordinating customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focus on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Provides guidance and training
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions
• Manages overtime
• Majority of time is focused on supervising employees who perform service, production, or support work
• Often interacts with contacts outside DHL such as customer representatives, vendors, or industry groups

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• 3-5 years of experience in related area of responsibility

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

• Compensation: Competitive base salary plus role dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs
, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries
. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

DHL Global Forwarding is committed to equal employment opportunities
, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected…