Customs Operations Supervisor

Job Title:
Customs Operations Supervisor

Job Location:
Port Huron, Michigan

We have an exciting opportunity for a Customs Operations Supervisor to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.

Supervise a team of Customs Operations Specialist/Clerks performing the duties:

• Duty Finalization
• Check processing
• Intercompany Invoice Mailing
• Trucker Payable
• Bond Department
• CAT
• Customer Maintenance
• POA

• Manages productivity and develops initiatives for efficiency improvements
• Identifies training needs and opportunities to develop a highly skilled Customs Operation Team
• Ensures all work is assigned department/team is completed in a timely and efficient manner
• Supports in KPI achievements by monitoring and driving performance evaluation Customs Operation Specialist team members
• Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products being shipped through all DFG facilities
• Ensures operational adherence to defined processing standards
• Handles escalations (e.g dispute with internal/external customers)
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Typically supervise a large team of associate level employees/or lower level employees in Supervise and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner.
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities.
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations.
• Ensures all policies and procedures are consistently administered.
• Responsible for meeting key performance indicators targets for a given product.
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems.
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.
• Provides guidance and training.
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions.
• Manages overtime.
• Majority of time is focused on supervising employees who perform service, production, or support work.
• Often interacts with contacts outside DHL such as customer representatives, vendors, or industry groups.

• Complete understanding and wide application of principles, theories, and concepts in function or business area.
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
• 3-5 years of experience in related area of responsibility

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued…