Cashier, Retail
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities- Cashier/Checker is responsible for being visible and actively greeting, engaging, and assisting customers.
- Process customer transactions quickly, accurately, and efficiently using the check lane.
- Understand the Point of Sale (POS) system and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
- Adhere to company limits on cash shortages and overages, working honestly to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
- Report pricing discrepancies to the Scan Coordinator.
- Follow policies for postage stamps, gift cards, and coupons.
- Stay current with advertisements and store promotions.
- Adhere to all food safety regulations and guidelines.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment regularly and report repairs needed.
- Create a welcoming environment for customers by answering questions about products.
- Comply with all applicable laws and company policies.
- Work effectively in high-paced and stressful environments.
- Manage conflicts professionally and cooperatively.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed.
- Support and assist minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Minimum Qualifications:
- Customer service experience
- Effective communication skills
- Basic math skills (counting, addition, subtraction)
Experience:
- Customer service experience
- Previous experience as a Bagger or Courtesy Clerk
From a small Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores across 35 states under 28 different names. We are committed to feeding the human spirit by creating diverse teams passionate about food and people. We innovate continuously to provide exceptional experiences for our customers, communities, and employees. At our core, people matter.
We offer opportunities to grow and succeed, whether part-time or as a new career path. Join our Kroger family today!
The Kroger Family of Companies offers comprehensive benefits to support your well-being, including:
- Healthcare coverage: medical, dental, vision, and prescriptions.
- Flexible scheduling with paid time off, including holidays and sick leave.
- Emotional and financial support through counseling and financial coaching.
- Associate discounts on various purchases.
- Up to $21,000 in tuition reimbursement over your career.
- Opportunities for growth through training and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.
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