Client Import Analyst

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Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.

Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type:Full Time

Supporting the air/sea team, this position acts as the primary support and day-to-day client contact for the client service teams. In addition, facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, and auditing service delivery activities to ensure client service delivery satisfaction. This position is open to location and heavy customer experience a plus

• Buildand maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.
  
  Update information as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhereto client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.
• Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Keyin shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Assist
  
  MSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.
• Adhereto established policies and procedures.

• Excellent oral and written communication and organizational skills.
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to…