Car Wash General Manager

Express Tunnel Car Wash

Job Type: Full-time

Work Location:

In person

Competitive salary plus performance bonuses and profit-sharing opportunities. Total compensation potential increases based on site performance, membership growth, and operational results.

We are seeking a motivated and hands-on General Manager to lead operations at a high-volume express tunnel car wash. This role is responsible for overall site performance including operations management, team leadership, customer experience, membership sales growth, and financial results. The General Manager will lead a team of approximately 10 to 15 employees while creating a positive, high-energy culture focused on teamwork, accountability, and exceptional service.

This position is ideal for a strong operations leader with experience in car wash management, retail management, service management, hospitality management, or high-volume customer service environments.

• Oversee daily operations of the express tunnel car wash to ensure safety, efficiency, and high-quality service
• Monitor tunnel equipment performance and coordinate preventative maintenance and repairs
• Maintain a clean, organized, and professional facility including wash tunnel, equipment rooms, and property grounds
• Ensure compliance with operational procedures, safety standards, and environmental guidelines

• Recruit, hire, train, and develop a team of approximately 10 to 15 employees
• Create a strong team culture that emphasizes performance, accountability, and customer service
• Provide coaching, performance feedback, and leadership development for staff
• Schedule and manage labor to support operational efficiency and service levels

• Deliver a consistently exceptional guest experience through friendly, efficient service
• Handle customer concerns and feedback quickly and professionally
• Lead by example on the wash line and set clear expectations for service quality

• Drive site performance to meet or exceed revenue, membership, and profitability targets
• Manage key performance indicators including sales, labor costs, membership growth, and customer satisfaction
• Oversee daily cash handling, deposits, and transaction accuracy
• Identify opportunities to increase membership sales, retention, and traffic

• Minimum of 3 years of leadership experience in car wash management, retail management, service management, hospitality management, or similar operations leadership roles
• Proven ability to lead teams and drive business performance
• Strong problem-solving and decision-making skills in a fast-paced environment
• Ability to work in a hands-on operational role including equipment checks and facility upkeep
• Strong communication, leadership, and organizational skills
• Ability to work flexible schedules including weekends and holidays
• Valid driver’s license required
• Background check and drug screening may be required based on state guidelines

• Ability to stand and move continuously for extended periods up to 8 to 10 hours per shift
• Frequent bending, kneeling, reaching, climbing, crouching, and lifting required
• Ability to lift, carry, push, or pull up to 50 pounds regularly
• Comfortable working in outdoor weather conditions including heat, cold, rain, and humidity
• Regular exposure to water, cleaning chemicals, noise, and moving mechanical equipment
• Ability to communicate clearly and respond quickly to safety or operational concerns in a fast-paced environment

• Competitive compensation including salary, bonus opportunities, and profit-sharing
• Paid time off based on company…