I.S. Service Desk Specialist (TFT

The City of Port Moody has an opportunity for an I.S. Service Desk Specialist who takes initiative and is an excellent team player to join our team on a temporary full-time basis. This position reports to the I.S. Infrastructure Supervisor and will respond to day-to-day service desk requests, providing support and technical assistance to staff.

• Respond to service desk requests, providing hardware, software and networking support
• Allocate new hardware, software and infrastructure components
• Create user accounts and maintain security groups
• Acquire, review and change existing hardware and software configurations
• Develop efficient procedures to manage repetitive tasks
• Create and update technical and end user documentation
• Assist with data backups
• Deploy and program telephony handsets
• Troubleshoot multifunction printers
• Maintain and deploy mobile devices

• Two year technology diploma with a focus on networking technology and computing infrastructure
• Minimum 2
  -3years of related experience working with computer systems in a service desk role
• Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals
• Demonstrated familiarity with current technological developments and trends
• Valid Class 5 Driver's License

Please note that employment with the City of Port Moody is subject to the receipt of a satisfactory police records check and also a satisfactory drivers' abstract.

The City of Port Moody strives to be an employer of choice and offers an excellent benefits package as well as professional development opportunities.