Assistant Store Manager; Store

Overview

Join to apply for the Full Time Assistant Store Manager (Store 7631) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the POS system; handle transactions with correct changes, provide receipts, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations.
• Provide timely recognition and feedback to all store associates; input written feedback into the HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; knowledge of store policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates following guidelines, supervise staffing to maintain optimum guest service, and ensure adherence to high service standards.
• Approve payroll and manage paid time off; verify compensation accuracy.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure equipment is in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
• Support the store team in achieving sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily transactions; complete closeout paperwork and ensure sufficient cash on hand; make deposits according to guidelines.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management.
• Process defectives/recalls and stock pulls promptly with proper labeling and packing lists.
• Maintain associate and guest safety; report injuries promptly per guidelines.
• Maintain store records/files; assist in keeping manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening and closing procedures.