Retail Growth Manager

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Kitsap Credit Union is a not‑for‑profit, member‑owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2+ billion‑asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization toward our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial wellbeing of the people in our communities. Beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in‑kind support. At Kitsap Credit Union, our success is built on trust‑based relationships and personalized service. We understand our employees are key to our success.

They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission‑driven, and inclusive culture where employees can grow their careers.
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Kitsap Credit Union is searching for a Retail Growth Manager. This position is responsible for creating, facilitating, and implementing sales training through coaching, mentoring, and leading member‑facing staff to build relationships that uncover member product needs. This role will help Branch Operations employees improve skills and behaviors that reflect a service methodology and philosophy to create and foster a sales‑oriented culture for the Credit Union.

This will increase member engagement, product usage, market share, and overall member experience.

• Reports to:
  
  Director, Retail Banking
• Employment Type:
  
  Full‑time, salary, exempt, in‑person
• Salary Range: $84,769.53 - $ depending on experience
• Bonus Target: 8% potential incentive of base pay
• Working Hours:
  
  Monday - Friday 8AM - 5PM
• Grade: 12BC
• Industry: Banking

• Develop and deliver tools, sales aids, and processes to facilitate the acquisition, retention and cross‑selling to profitable member segments as defined in the strategic plan.
• Provide sales expertise and actively work with management to clarify and define sales expectations and objectives that are aligned with overall credit union objectives.
• Meet with managers and staff to develop personal goals to achieve established sales targets.
• Perform ongoing individualized sales evaluations of staff performance, and work with managers to improve sales abilities and achievements.
• Partner with Sales/Marketing Department to establish monthly contests based on current business needs.
• Support incentives for staff. Record and track results and coordinate payouts. Report results to management with recommended enhancements as appropriate.
• Develop and implement member outreach sales scripts based on current Sales/Marketing lead generations to contribute to a standardized Member Experience.
• Meet with Retail Directors, VP Retail and VP of Sales, monthly to provide sales results, discuss barriers to success, and partner to make enhancements to achieve annual goals.
• Facilitate bi‑monthly sales calls for Branch and Contact Center Management to address gaps in sales and service delivery.
• Evaluate existing products and make recommendations for changes, enhancements, or additions to the Product Development Committee.
• Oversee budget assigned to sales efforts.

• Bachelor's degree in Business, Sales & Marketing, or comparable/equivalent
• Additional professional certifications or training in sales, coaching, or performance management would be an asset.