Utility Billing Clerk- Utility Systems Dept

The City of Port St. Lucie is an equal opportunity employer.

Applicants must successfully pass a drug screening.

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

Extensive accounting work responsible for the accurate production and verification of all City utility billing statements and related bill payments. Facilitates the development of public trust and confidence in the City and its Utility.

This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Conducts routine pre-audits of a variety of records by examining, verifying and reviewing accounts, utility bills, vouchers and records.
• Processes and posts utility billing records. Processes and assembles data for computer input.
• Process and post payments to Health Plan Participant accounts for Human Resources.
• Process returned checks due to insufficient funds, etc.
• Prepare billing and late notice files on a weekly basis.
• Completes and processes field work orders via data entry for completion in SEMS and CIS utility program systems.
• Open, sort, and process incoming mailed payments.
• Verifies and validates all incoming meter readings for processing utility bills. Balances detailed accounts with control.
• Process Webpay and Paymode collection payments and update necessary records.
• Make necessary corrections to payments posted incorrectly.
• Ability to research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts etc.
• Address questions from Customer Services on the status of Capital Charge Agreements and account balances.
• Answer phones, field questions from Customer Service, Legal Department, customers, and mortgage/title companies.
• Ability to work with interface files to import or export to different software programs.
• Research payments and deposits for Customer Service.
• Records Retention – cataloging records and send to storage.
• Scan meter documents, work orders, invoices, postage reports or other documents and e‑mail PDF copies to Customer Service or scan to file folders.
• Ability to operate a large payment processing machine, large mail opener, and copy machine.
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Graduation from an accredited high school or possession of an acceptable equivalency diploma. Two (2) years billing or accounting experience required. Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.

• Intermediate to advanced knowledge of Microsoft Suite including but not limited to, Word, Microsoft…