Operations Specialist

** Position Requires up to 75% Travel***

Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis and hemp testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, pesticides, and more.

The Operations Specialist supports the execution of laboratory operational initiatives across Kaycha Labs' multi-state network. This position serves as a junior member of the Operations team and provides hands-on support for laboratory projects, process improvements, new laboratory initiatives, operational transitions, workflow implementations, equipment and inventory projects, training coordination, and other site-specific operational needs.

Because the position works directly within analytical laboratory environments, the Operations Specialist must possess a scientific foundation and the ability to understand laboratory workflows, instrumentation, quality requirements, and operational processes. The position requires up to 80% travel to Kaycha laboratory locations and works closely with Operations leadership, Lab Directors, laboratory management, analysts, and cross-functional teams to execute company initiatives and improve operational consistency across locations.

• Travel frequently to Kaycha Labs locations to provide on-site operational and project support.
• Serve as an on-site resource for Operations leadership during assigned projects, initiatives, transitions, and other operational needs.
• Assist laboratory leadership with the implementation of operational initiatives, procedures, workflows, and company standards.
• Observe laboratory operations and workflows to identify inefficiencies, inconsistencies, resource needs, or opportunities for improvement.
• Assist with resolving routine operational challenges and escalating significant concerns, risks, or barriers to Operations leadership.
• Support laboratories during periods of operational transition, increased workload, staffing changes, new process implementation, or other business needs.
• Develop an understanding of individual market requirements and operational differences to effectively support laboratories across multiple states.

• Support operational projects from planning through completion under the direction of Operations leadership.
• Maintain project plans, timelines, action-item trackers, meeting notes, and other project documentation.
• Coordinate with laboratory leadership and cross-functional teams to ensure assigned project tasks are completed.
• Follow up with project stakeholders regarding outstanding deliverables, deadlines, and action items.
• Identify project delays, barriers, or resource needs and communicate them to Operations leadership.
• Provide regular project and site updates, including progress, outstanding items, concerns, and recommended next steps.
• Assist with special projects and company-wide operational initiatives as assigned.
• Assist with the implementation and standardization of operational processes across Kaycha Labs locations.
• Identify differences in workflows and practices between locations and communicate findings to Operations leadership.
• Assist with documenting current-state and future-state workflows.
• Support the development, refinement, rollout, and implementation of operational SOPs, processes, checklists, templates, and best practices.
• Monitor implementation of new processes and provide feedback regarding effectiveness, challenges, and opportunities for improvement.
• Assist Operations leadership with gathering information and operational data needed to…