Student Conduct Case Manager

Student Conduct Case Manager – Indian River State College

The Student Conduct Case Manager plays an integral role within the Student Life team at Indian River State College. Reporting to the Coordinator for Student Conduct, this position helps uphold a safe, respectful, and educational campus environment by supporting the administration of the College’s student conduct system. The Case Manager oversees day‑to‑day case management, ensures timely and policy‑aligned resolution of incidents, and works collaboratively with campus partners to promote student well‑being and accountability.

In this role, you will also prepare documentation for judicial committee meetings, guide students through the conduct process, and reinforce community standards that support learning, growth, and belonging across The River.

Under administrative supervision, the Student Conduct Case Manager supports the administration of the institutional student conduct system through case management and administrative duties. The position ensures timely and policy aligned resolution of incidents, collaborates with campus partners, and advances holistic and educational approaches to student behavior concerns. Additionally, this role supports the institution in preparing documentation and case files for all judicial committee meetings.

• Manage Caseload: Manage a comprehensive caseload of student conduct matters, ensuring timely resolution consistent with the Indian River State College Student Code of Conduct and institutional policy. Conduct intake meetings, fact‑finding conversations, and administrative conferences with students and involved parties. Prepare accurate case summaries, official correspondence, and documentation in compliance with FERPA and Office of Student Life standards. Maintain complete and confidential records.
• Student Support, Prevention,
  
  Education:
  
  Provide supportive guidance to students navigating the conduct process, emphasizing reflection, accountability, and decision‑making. Coordinate with the AVP Student Life, Campus Safety and Security, Academic Affairs, and other units to address behavioral concerns and refer students to appropriate resources. Develop and facilitate training for faculty, staff, resident assistants, and student leaders on community standards, reporting expectations, and the conduct process.
• Administrative Duties: Contribute to departmental assessment initiatives, including data analysis, reporting, and identification of trends related to student behavior. Recommend updates to conduct procedures, educational sanctions, and outreach programming. Assist the Ombudsperson with intake of complaints. Support informal conflict resolution through mediation, facilitated conversations, and problem‑solving strategies. Maintain confidentiality and neutrality in all interactions and case handling.

• Bachelor’s degree in higher education, counseling, social work, criminal justice, psychology, or a related discipline.
• Experience working in student conduct, case management, student affairs, or a comparable functional area.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and work effectively with all student populations.
• Strong written and verbal communication skills and the ability to manage sensitive conversations with professionalism.
• Ability to interact in a professional manner with diverse groups of institutional constituents.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to react quickly and calmly in emergencies.
• Strong interpersonal, presentation, and communication skills.
• Skills in using logic and reasoning to problem solve.
• Experience working with technology applications and databases, creating reports that reflect relevant data.
• Valid Florida driver’s license.
• Skill in organizing, time management, and prioritizing.
• Skill in working with Microsoft Office and Windows based applications.
• Ability to be accurate, pay attention to details, be people oriented, multi‑task, work independently as well as with others, and be self‑motivated.
• Familiarity with Title IX, FERPA, Cleary Act requirements, and Florida state higher…