Front Office Supervisor

The Front Office Supervisor is responsible for leading and overseeing front desk operations, providing hands‑on coverage as needed, ensuring exceptional patient service, accurate registration, and front‑end revenue integrity. Partners with Revenue Cycle, Scheduling, Billing, and Clinical teams to maintain smooth workflows and positive patient experiences. Plays a key role in the patient experience and revenue integrity while leading a dynamic team in a fast‑paced healthcare setting.

• Manage daily check‑in/check‑out operations, and maintain a professional front office environment.
• Deliver high‑quality customer service and promptly resolve patient concerns.
• Perform front desk duties during staffing gaps or peak volumes.
• Ensure accurate patient data, charge entry, and time‑of‑service collections in Next Gen EPM
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• Supervise and coach front office staff, handle hiring, training, evaluations, and scheduling.
• Monitor reports, reconcile charges/payments, and enforce SOPs to prevent denials.
• Maintain compliance with insurance and payer requirements.

• Leadership and team‑development skills
• Strong customer service and problem‑solving abilities
• Attention to detail and financial accuracy
• Proficiency with Next Gen EPM and front‑end healthcare workflows
• Knowledge of insurance verification and collections

• Strong leadership presence with proven coaching and team‑development skills
• Exceptional customer service and service‑recovery abilities
• Meticulous attention to detail with a commitment to financial accuracy
• Resourceful problem‑solver with sound judgment and decision‑making skills
• Ability to thrive amid competing priorities in a fast‑paced healthcare setting
• Effective verbal and written communication skills
• Proficiency with Next Gen EPM and front‑end healthcare workflows
• Working knowledge of insurance verification, collections, and payer requirements

• Independently resolves front‑office workflow and service‑recovery issues
• Approves time‑off requests and daily staffing adjustments within policy
• Adjusts self‑pay balances within established thresholds
• Escalates complex financial, compliance, or patient‑relations issues to the Director of Revenue Cycle Management

• Ability to sit or stand for extended periods, and move between multiple office locations on different floors in the same building.
• Frequent use of dual monitors, keyboard, mouse, phone, copier.
• Frequent interaction with patients, visitors, and staff.
• Occasional lifting of office supplies or materials up to 20 pounds.