IT Operations Analyst

Job Title: IT Operations Analyst

Job :

Job Location:

Ft. Pierce, FL or Port St Lucie, FL (Hybrid – 2 days/week)

Job Travel Location(s):

# Positions: 1

Employment Type:

W2

Duration:

Long Term

# of Layers:0

Work Eligibility:

All Work Authorizations are Permitted – No Visa Transfers

Key Technology:

Windows, Linux, Service Now, JIRA, MS Office suite

• Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Identify root causes and implement targeted and controlled remediation plans.
• Administer business applications in co-ordination with appropriate stakeholders.
• Review, participate and implement procedures.
• Research industry standards, best practices and new innovations in technology and make recommendations.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Act as the lead for other support analysts on the team.

• 7+ years’ experience
• 2-3 years’ recent hands-on experience with Windows/Linux.
• 5+ years recent hands-on on Service Now, & JIRA ticketing system.
• 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)
• Must be available to work after hours as needed to support system changes.
• Able to lift heavy workstations and monitors.
• Must be available to do OT (Over-time) when required.
• Must be available to work overnight on the third shift.
• Ability to perform remote troubleshooting and provide clear instructions.
• Customer-oriented attitude.
• Fast-paced, high-pressure environment.
• Highly motivated, energetic with great communication skills

• LINUX Scripting and Java experience.

• Bachelor’s degree or Technical Certificate required or work experience equivalent to bachelor’s degree