ServiceTitan Administrator

Description

Cassidy Service Partners is seeking an experienced Service Titan Administrator to support and optimize Service Titan across our growing multi-location organization.

This role will serve as a hands-on administrator responsible for user support, system configuration, pricebook and inventory implementation, training, documentation, and maintaining consistency across multiple Service Titan tenants. The ideal candidate has direct Service Titan administration or implementation experience and understands how configuration changes can impact scheduling, dispatch, pricebook operations, inventory, and reporting.

This is an execution-focused role working within established processes and standards. This position does not manage the data warehouse, write code, perform pricing analysis, or require SQL or Power BI experience.

• Manage new-user accounts, permissions, roles, and business-unit access across multiple Service Titan tenants
• Provide Tier 1 Service Titan support, troubleshooting, and user guidance
• Escalate technical issues to Service Titan Support with complete documentation and supporting evidence
• Track escalated issues through resolution
• Execute approved configuration changes
• Replicate approved model-tenant configurations across additional locations and tenants
• Help maintain consistency and standardization across the Service Titan environment

• Execute approved pricebook updates across multiple Service Titan tenants
• Manage imports and exports for services, materials, equipment, categories, assemblies, and other approved changes
• Maintain consistency between individual tenants and the established model tenant
• Maintain inventory master data including vendors, warehouses, trucks, purchase-order types, and item mappings
• Support vendor-managed inventory workflows
• Complete validation exports before and after changes to ensure accuracy
• Identify and elevate inconsistencies before changes are implemented
• This role executes approved pricing and pricebook changes but does not perform pricing analysis, margin modeling, or pricebook strategy.

• Confirm technician schedules are properly entered for upcoming weeks across all tenants
• Test online scheduling functionality across service zones
• Verify appropriate scheduler entry points are available for applicable job types
• Review proposed configuration changes for potential impacts to scheduling, dispatch, pricebook operations, and reporting
• Maintain checklists and sign-off documentation for recurring system reviews
• Identify inconsistencies or potential downstream issues before changes go live

• Participate in recurring Service Titan vendor and success meetings
• Participate in product rollout and implementation meetings
• Support voice-agent optimization sessions
• Participate in recurring pricebook working sessions
• Execute approved actions resulting from these meetings
• Maintain written meeting summaries, action items, and open-item tracking
• Escalate decisions requiring leadership or business-owner approval

• Support the Service Titan portion of new acquisitions and integrations
• Configure users, roles, permissions, and business units for newly acquired operations
• Replicate approved model-tenant configurations
• Coordinate pricebook loads and validation
• Work with Service Titan's onboarding and implementation teams
• Support training and cohort logistics during integrations
• Replicate approved Field Pro configurations across tenants
• Maintain report-distribution rosters and exclusion lists
• Support established Paylocity processes once documented
• Provide first-line support for basic desktop and IT-related tickets