IT Operations Engineer

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

• Administer, patch, and maintain Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file and print services
• Manage virtualization infrastructure (e.g., VMware or Hyper-V), including host health, capacity, and VM lifecycle
• Own backup and recovery operations, including job monitoring, restore testing, and retention compliance
• Monitor system performance, availability, and capacity; respond to and resolve incidents
• Manage endpoint configuration, patching, and compliance through tools such as Intune or equivalent
• Maintain accurate asset inventory, system documentation, and configuration records

• Administer Microsoft 365 services, including Exchange Online, SharePoint, One Drive, and Teams
• Manage Entra  (Azure AD), including user lifecycle, groups, conditional access, and multi-factor authentication
• Administer Azure resources, including subscriptions, resource groups, role-based access, and cost monitoring
• Configure and maintain Microsoft security and compliance tooling (e.g., Defender, Purview, data loss prevention, retention policies) as licensed
• Manage licensing and optimize M365 and Azure spend

• Support and maintain LAN, WAN, and wireless infrastructure across the main office and branch locations
• Administer firewalls, switches, VPN, and remote access solutions, including rule reviews and change documentation
• Troubleshoot connectivity issues and coordinate with carriers and managed service providers
• Maintain network diagrams and support network segmentation and security control

• Implement and maintain security controls aligned with GLBA, FFIEC guidance, and the bank's information security program
• Execute user access provisioning, deprovisioning, and periodic access reviews
• Remediate vulnerability scan and penetration test findings within defined time frames
• Provide evidence and documentation to support IT audits, regulatory examinations, and the Information Security Officer
• Participate in incident response activities and support business continuity and disaster recovery planning and testing

• Draft, update, and maintain IT policies, standards, and procedures in coordination with IT leadership, the Information Security Officer, and Compliance
• Write clear, repeatable SOPs for recurring operational tasks (e.g., onboarding and offboarding, patching, backup verification, change management)
• Support the change management process, including documenting, reviewing, and scheduling changes
• Keep documentation current and aligned with annual policy review cycles and examination expectations

• Serve as the backup resource for the Jack Henry Silver Lake core banking platform in the absence of the primary core administrator
• Monitor and support nightly and end-of-day processing, and elevate issues appropriately
• Perform Silver Lake user administration, including security profile maintenance and access changes, following approved procedures
• Open, track, and coordinate support cases with Jack Henry and communicate status to…