Help Desk Lead | IT Support Manager & SLA Champion
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IT/Tech
Job Description & How to Apply Below
Northwest Florida State College is seeking a Help Desk Lead to oversee daily operations, monitor ticket queues, and coordinate staff workloads. You will act as the main escalation point for complex issues and help develop procedures and knowledge resources.
The role includes mentoring, training, and analyzing trends to improve service levels. A 36-hour workweek is available in many departments, with health benefits and retirement plans offered.
Are you ready to take on the Help Desk Lead | IT Support Manager & SLA Champion role at Northwest Florida State College?
We appreciate your interest in this position.
Join Northwest Florida State College and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Help Desk Lead | IT Support Manager & SLA Champion role at Northwest Florida State College, based in FL, United States.
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