RMA Coordinator

RMA Coordinator

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate RMA Coordinator. This position reports to Quality Manager and will work in Port St Lucie, FL.

About the position

As RMA Coordinator of the Port St Lucie team, you will be involved in managing the process of returned products, materials, or components from customers, distributors, or internal operations. This position's primary goal is to ensure returns are processed efficiently, root causes are identified, and customer satisfaction is maintained.

Your main responsibilities

• Receive and review return requests from customers or distributors
• Issue RMA numbers and provide return instructions
• Verify warranty eligibility and return authorization requirements
• Track returned items through the entire process
• Work with customers, Customer Service, Sales, and Technical Support to gather information about failures or defects
• Ensure returned products are shipped and received properly
• Maintain detailed records in ERP system
• Coordinate with Quality, Engineering, and Production teams to determine root causes of failures.
• Document defect information and failure trends
• Assist with corrective and preventive action (CAPA) activities
• Ensure returned materials are properly received into inventory
• Segregate defective and nonconforming materials
• Coordinate disposition activities such as:
  • Repair
  • Replacement
  • Scrap
  • Rework
• Return to supplier
• Serve as the primary point of contact regarding product returns
• Provide status updates on repairs, replacements, and credits
• Resolve return-related issues professionally and promptly
• Ensure compliance with company procedures, ISO standards, and warranty policies
• Prepare documentation required for audits and quality reviews
• Other duties as assigned to assist in other areas and departments as needed in obtaining the goals and objectives of Dometic

What do we offer?

You are offered an interesting role in a dynamic, fast-paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be a solid experience within Manufacturing and Warranty administration as well as the following qualifications and experiences:

• Associate degree in Business, Supply Chain, Quality, Manufacturing, or related field preferred
• 2+ years of experience in customer service, manufacturing, quality assurance, warranty administration
• Equivalent combination of education and experience may be considered
• Experience with product returns and warranty claim processing
• ERP/MRP system experience needed, Intuitive experience helpful
• Customer service experience
• Strong proficiency with MS Office programs including Word, Excel, Outlook, PowerPoint, Teams; and the ability to learn other applications quickly
• Understand, speak, and read English fluently
• Occasional lifting of returned products up to 25 pounds

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong…