Installation Materials Department Manager

Overview

Installation Materials Department Manager

Join to apply for the Installation Materials Department Manager role at Floor & Decor.

Purpose:

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service.
• Strategically merchandise and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained; guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Work as Key Customer Manager (KCM) or Manager on Duty as required.

• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports to optimize merchandising, in-stock, and pricing position. Reports include but are not limited to Profit & Loss (P&L), Category Performance Report (CPR), Business Analysis Tool (BAT), Store Purchase Order Analysis (STPOA), and Store Price Change (STPRC) reports.
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and loss prevention/ profit and loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.

• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise and define workload of store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations of associates through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll and business planning processes.
• Monitor, maintain and follow company policies; support company expectations and systems.
• Perform additional managerial duties as necessary.

• Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store in an effective manner.

• Three to five years retail management experience and proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Demonstrated initiative and self-starting ability.
• Proven proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and the ability to work well under pressure.

• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level is typically quiet to moderate.

Physical work – Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and…