Admin Officer
Listed on 2026-09-10
-
Administrative/Clerical
Clerical, Office Administrator/ Coordinator
Admin Officer (Criminal Fines Collection & Enforcement)
Location: Port Talbot Justice Centre, Harbour side Rd, Port Talbot, SA13 1SB
- £12.86 per hour increasing to £13.25 after 12 weeks
- Full time,
Mon-Fri - Office-based during training, then after approximately 12 weeks: hybrid (3 days home, 2 days in the office)
- Free all-day parking available at the town-centre location
If you're someone who stays calm under pressure and genuinely cares about helping people, this role could be a great fit.
What you'll be doing:- Supporting with general admin duties, filing, updating sytems, gathering court bundles for judegs to review
- Answer and manage inbound calls for Courts and Tribunals
- Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach
- Liaise regularly with court and tribunal staff at processing sites across the UK
- Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday
- Contribute to continuous improvement, using tools and techniques to help raise service standards
- Strong customer service skills and the ability to communicate clearly and confidently
- Empathy and understanding, with a calm manner when handling sensitive enquiries
- Comfort working in a fast-paced contact centre environment
- Good Microsoft skills (comfortable using standard office tools)
- Reliability and flexibility, with the possibility of occasional ad hoc working at other local HMCTS offices
- Willingness to complete an Enhanced DBS
Ready to support customers with care and make an impact for Courts and Tribunals?
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).