Appointment Office Booking​/Pre registration Clerk

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters.

The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required.

We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills. The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.

Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.

This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.

Swansea Bay University Health Board Headquarters, Baglan

We are looking for a motivated and organised Appointment Booking/Pre-registration Clerk to join our team. In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good attention to detail and accuracy.
• Experience using booking systems and Microsoft Office applications.
• Ability to work effectively in a busy team environment.

Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services.

The post is Fixed Term for 12 months due to funding.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job…