Customer Experience & Orders Specialist
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
RockWOOL Group’s Rockfon division in South Wales seeks a Customer Services Advisor to join our Pencoed team. You will manage customer orders, queries, and claims, driving service improvements and ensuring accurate pricing and delivery information.
You will work with sales, production, logistics, and accounts to resolve issues, support upselling, and maintain strong relationships with customers and internal teams. Proactive communication and proficiency in SAP/Excel are essential.
Join us at rockwoolgroup as our next Customer Experience & Orders Specialist in Wales, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Wales, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
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