College Receptionist

About EFI Group

EFI Group’s mission is to transform lives, careers and industries through pioneering, industry‑led education in fashion, beauty and apprenticeships at The Fashion Retail Academy (FRA) and The London College of Beauty Therapy (LCBT). Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion and employability.

We are seeking a professional and personable College Receptionist to serve as the first point of contact for EFI Group. The role is responsible for delivering a high‑quality, inclusive service to students, staff and visitors, ensuring a welcoming, safe and well‑organised environment. Strong organisational skills, excellent communication and a commitment to outstanding customer service within a college setting are essential.

• Good general level of education, including English (Grade C/4 or equivalent)
• First Aid qualification or willingness to undertake training

• Experience working in a college, school, front‑of‑house or customer‑focused environment
• Proven ability to deliver high‑quality front‑of‑house or customer service experiences

• Excellent verbal and written communication skills, with ability to build positive relationships with students, staff and visitors
• Strong organisational and time‑management skills
• Commitment to creating an inclusive and welcoming environment and to contributing to a high‑quality, student‑centred front‑of‑house service

• Funded professional qualifications including a personal growth allowance of £400 annually, paid for professional qualifications, Linked In Learning access and annual CPD
• Generous and flexible leave options, including birthday and celebration leave
• Market‑leading family‑friendly pay, including six months of fully paid maternity, adoption and shared parental leave
• Monthly wellbeing allowance of £50 and funded counselling/CBT through Education Support Employee Assistant Programme
• Pension: 5% employer contribution

From £26,550 to £29,500 per annum, subject to qualifications and experience

EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered a position will be required to undergo thorough safeguarding background checks as a condition of the offer.