Credit Controller

Your new company
You will be joining a well-established and growing business with an impressive UK-wide presence and a strong reputation for customer service. Operating through a large network of locations nationwide, the organisation has built long-standing relationships with commercial customers and continues to invest in both its people and operations.

Due to continued growth within the finance function, an opportunity has arisen for a Credit Controller to join the team on a permanent basis.

Your new role
Reporting to the Credit Manager, you will be responsible for managing a portfolio of customer accounts, ensuring outstanding balances are collected in a timely manner whilst maintaining positive customer relationships.

This is a varied role offering a blend of collections, account management, and stakeholder liaison within a busy commercial environment.

Your responsibilities will include:

Managing a ledger of customer accounts and proactively chasing outstanding debt
Contacting customers via telephone, email, and written correspondence to secure payment
Reviewing and assessing new and existing customer credit limits
Building strong working relationships with customers and internal stakeholders
Allocating cash receipts accurately and efficiently
Managing accounts on hold and communicating effectively with operational teams
Investigating and resolving invoice, pricing, and delivery queries
Maintaining accurate customer account records and documentation
Supporting the recovery of overdue debt through escalation processes where required
Providing support and guidance on credit-related matters across the wider business

What you'll need to succeed

Previous experience within a Credit Control, Collections, or Accounts Receivable role
Strong communication and negotiation skills
Confident telephone manner and ability to build rapport with customers
Excellent organisation and time management skills
High attention to detail and accuracy
Ability to manage a busy workload and prioritise effectively
Strong problem-solving skills and a proactive approach

What you'll get in return

Competitive salary
Profit-sharing scheme
Company pension contribution
Employee discount programme
Sick pay
Health and wellbeing benefits
Supportive and collaborative team environment
Long-term career development opportunities

What you need to do now
If you're interested in this role, click 'Apply Now' to submit your CV, or contact William Loring at Hays Accountancy & Finance on (phone number removed) or for a confidential discussion.

If this role isn't quite right for you but you're considering a move, please get in touch to discuss other opportunities across South Wales.

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