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Senior IT Support Analyst – AI-Driven Helpdesk Lead

Job in Port Talbot, Neath Port Talbot, SA12, Wales, UK
Listing for: Macfarlane Packaging
Full Time position
Listed on 2026-07-07
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below

Macfarlane Packaging in the United Kingdom is seeking a Senior IT Support Analyst to join their IT team in a hybrid role. This position is pivotal in enhancing the helpdesk function with investments in advanced AI tooling like Fresh service Freddy AI and Microsoft Copilot.

The ideal candidate will have over 3 years of IT support experience, strong knowledge of Microsoft 365, and the capability to manage day-to-day helpdesk operations. Benefits include a competitive salary, hybrid working arrangements, and professional development support.

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Position Requirements
10+ Years work experience
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