Communication Services Manager - IT Department

Full-time, non-exempt
Starting Pay Range: $38.44 - $41.63

The Communications Services Manager has direct oversight and administration and maintenance of the Ozaukee County trunked radio system, telephony, microwave, other communications and related data systems. Supervises the communication function of the IT Department. Assists local municipal police/fire/EMS units with installation, maintenance, repair and service of electronic equipment including but not limited to portable and mobile radios and paging. In addition to public service and public safety two‑way radio communications there is also the oversight and liaison for video conferencing and audio/video systems within the Justice Center.

• 40% Maintenance:
  System administrator and technician for trunked radio system configuration and diagnostics, system operation, maintenance and system optimization. Coordinates with service vendors for preventive maintenance needs on the radio system and associated components, as well as on video conferencing and audio/video systems. Bench work includes testing and verification of failed or problematic radio gear or system components.
• 25% Administration:
  Directs and administers the trunked radio and microwave communication systems, the NG911 system and services provided to County and other municipal agencies, including system and database design, operation, maintenance and upgrades. Creates required reports for radio, 911, and phone system use, handles budget‑related tasks and inventory of on‑hand and spare equipment parts and supplies.
• 20% Other:
  Assists with user training and related matters on any of the systems. Represents the County with contracted agencies; provides technical assistance regarding communications systems and equipment. Assists with communications needs for county municipalities. Coordinates with vendors or performs the service of decommissioning old technology and associated wiring.
• 5% Supervision:
  Supervises a technician/programmer on personnel matters, training, task assignments, and related responsibilities.
• 5% On‑call 24/7:
  Responds to calls from dispatch at any time for radio, phone and 911 system problems or failures.
• 5% IT Support for County Courts System:
  Responsible for IT networks, telephony and telecommunications support for the Ozaukee County Courts System.

Direct supervision over Technician/Programmer.

• Associate degree required; bachelor’s preferred.
• Five years public safety communication experience required; supervisory experience preferred.

Licenses, Certifications, and Other Requirements:
None.

• Ability to communicate clearly to the end user.
• Ability to stay calm in high‑pressure, time‑sensitive situations.
• Ability to be outgoing and personable.
• Skills in time management and workload management.
• Skills in customer service.
• Advanced computer troubleshooting, analysis, critical thinking, and problem‑solving ability.
• Ability to manage multiple tasks and priorities with frequent interruptions, occasionally in urgent situations.
• Knowledge and understanding of computer and system programming capabilities and techniques and web development.
• Strong attention to detail.
• Solid understanding of business practices with fundamental understanding of project management methodology.
• Good organizational, analytical, and planning skills.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Ability to work effectively with managers, staff, consultants, and representatives from other districts. Ability to read and adhere to organizational policies and procedures, government agency regulations, hardware/software specifications and procedures.
• Ability to prepare and write technical operational system documentation and knowledge‑base articles for critical infrastructure and application systems.