Team Lead -Commercial Lines

Team Lead - Commercial Lines

Milwaukee, WI | $52,500.00-$70,900.00

• Lead, mentor, and support the Commercial Lines team, fostering collaboration and professional growth.
• Oversee the day-to-day servicing of commercial insurance accounts, ensuring accuracy, timeliness, and adherence to agency standards.
• Act as a resource for complex coverage questions, client escalations, and policy-related issues.
• Monitor workloads, prioritize assignments, and ensure efficient workflow distribution across the team.
• Support training and development initiatives, identifying opportunities for process improvement and skill enhancement.
• Collaborate with producers, account managers, and leadership to ensure client retention and satisfaction goals are met.
• Maintain strong relationships with carriers and underwriters to support placement and renewal strategies.
• Review and monitor key performance indicators (KPIs) for team productivity, quality, and client service.
• Assist with the onboarding of new team members and implementation of new systems or processes.
• Ensure compliance with agency procedures, carrier guidelines, and regulatory requirements.

• Experience:
  
  5+ years of commercial lines insurance experience, including account management and/or leadership responsibilities.
• Licensing:
  Active Property & Casualty Insurance License required.
• Knowledge:
  Strong understanding of commercial insurance coverages, markets, and underwriting guidelines.
• Skills:
  • Excellent leadership, communication, and interpersonal abilities.
  • Strong organizational and problem-solving skills.
  • Proficiency with agency management systems (e.g., Applied Epic, AMS
    360, or similar) and Microsoft Office Suite.
• Education:
  
  Bachelor’s degree preferred or equivalent work experience.

• Customer-focused with a passion for delivering superior client service.
• Positive and proactive team player with the ability to motivate and inspire others.
• Detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Management
• Industries:
  Insurance