Desk - Nights and Weekends

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Part Time Port Washington, WI, US

2 days ago Requisition

Status: under 29 hours/week

Location:

465 Northwoods Rd. Port Washington, WI 53074
Wage: $15/hour during the week and $16/hour on the weekends
Benefit Package Including :
Free Y Membership;
Program Discounts including Child Care, School Age Care, and Day Camp

Hours:

1 PM shift during the week (4-9pm) and a minimum of 4 weekend shifts per month.

POSITION SUMMARY:

Under the direction of the Membership Director, the Welcome Desk Staff delivers courteous, caring, and quality service to members and participants and build relationships with and between members, volunteers, staff and the communities we serve.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Registers for membership and/or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
• Enters all transactions accurately and completely into the computer system. Balances all end of shifts and reports any discrepancies to the supervisor.
• Applies all YMCA policies relating to member services.
• Hands out locker keys and towels when necessary; monitors the locker rooms when required.
• Answers the telephone, provides requested information, direct calls and takes accurate messages.
• Adhere to the Code of Conduct and policies within the Child Abuse Prevention handbook.
• Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Mission Advancement:
Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfil community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:
Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plan work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:
Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Current CPR, AED, and First Aid Certified preferred; required within 30 days of hire.
• Strong interpersonal, problem-solving and customer service skills.
• General clerical skills, including computer proficiency,…