Customer Service Adviser

Customer Service Adviser

Salary:
Dependant on experience Full Time position

Permanent Contract

Location:

Portadown Monday – Friday 9am – 5pm

Introduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

A local agency of NFU Mutual, located on the Lurgan Road we deliver a first-class service, and sell their product range across our area, to customers old and new, who are at the core of everything we do. Here in our Portadown office, honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Due to a period of growth, an exciting opportunity has now arisen within the Portadown Agency sales team as a Customer Service Adviser.

Day to day activities in this role will include:

• Handling general customer enquiries to include policy adjustments and claims queries
• Taking incoming phone calls and face to face enquiries regarding existing and new policies in a timely manner
• Making outgoing calls to customers to generate new business and inform existing customers of any relevant policy information
• Maintaining accurate client data on an ongoing basis using a CRM system
• Carrying out day to day administration as part of a busy and motivated sales office.
• Operating within a compliant environment, regulated by NFU Mutual and the Financial Conduct Authority.

• A* – C grade GCSE’s Mathematics and English (or equivalent)
• Motivated to proactively build client relationships
• Able to work independently and also as part of a small sales team
• Proficient in computer skills and able to use a CRM system effectively to manage sales activity
• Although sales experience is desirable, what is equally as important is the desire to learn, work to a high standard with enthusiasm and determination
• Office Experience desirable

• Part of a great team with full, comprehensive training and a supportive working environment.
• Competitive salary, benefits and on-going monthly incentive scheme.
• Career development opportunities and an opportunity to progress further within the role
• Access to a corporate discount scheme.

Candidate information will be kept for 3 months. Due to working within a regulated environment, an offer of employment will be subject to satisfactory bankruptcy and criminality checks and satisfactory references.

Closing date for all applications Friday 14th August at 5pm Please note you will be employed by Macauley, Laverty, Stewart, Agents of NFU Mutual and not NFU Mutual directly. Equal opportunity employer.