ARC Controller

ARC Controller What you will do

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally, quickly and effectively
• Effectively use the telephone systems and follow the guidance of the company policy and procedures
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
• Report any operational difficulties and problems to the supervisor on duty

• A comprehensive knowledge of the relevant security standard
• Understanding and working knowledge of CCTV systems and ARC duties
• The ability to work under pressure, to be self‑motivated and able to work independently or as a team member
• The ability to prepare letters, reports and documents in an accurate and concise manner
• The ability to communicate diplomatically and effectively, both verbally and in writing
• Sufficient computer literacy to ensure timely production of documents/reports etc.
• Sufficient investigative skills to identify the root cause of any problems identified
• SIA (Security Industry Authority) CCTV license desirable; this can be provided via the in‑house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths

Silverwood Business Park, Craigavon BT66 6SY
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• Competitive salary
• Pension
• Life assurance
• Employee assistance program
• Employee referral scheme
• Discount on Johnson Controls security products including ADT Smart Home
• Voluntary childcare vouchers
• Cycle to work scheme
• Eye care vouchers
• Holiday purchase option
• Access to mental health support