Customer Service Representative; Account Management

Customer Service Representative (Account Management)

Precoat Metals () has been setting the standards in the coil coatings industry worldwide since 1961. We are committed to quality customer service and invest in new coating technologies, unique coatings, inks and film systems while reducing cycle time to market.

Your previous customer service/account management experience in a fast‑paced environment makes you the perfect candidate for our open position. You will be based at our Portage, IN facility and will work cooperatively with customers and production & distribution teams to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

• Generate new & repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Accurately process customer transactions such as orders, quotes or returns.
• Provide accurate information regarding scheduling, availability of items, shipment dates and expected delivery.
• Proactively recommend items needed by customers to increase satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales.
• Educate customers about terminology, features and benefits of products.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing satisfaction and resolve complaints.
• Remain current on consumer preferences, local code changes and product developments.
• Set up and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with the team.
• Maintain proficiency in using PC, data‑entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Conduct ongoing customer needs analysis and research of customer requirements through first‑party resources.
• Complete contact activity reports.
• Assist in sales projects like price increases.

• High School diploma or equivalent.
• 2–5 years of customer service or inside sales experience, preferably in an industrial setting.
• Highly motivated self‑starter who is articulate, persistent & outgoing with a professional demeanor.
• Must be able to work in a team‑oriented, fast‑paced sales environment.
• Track record of consistently achieving or exceeding goals.
• Proficient to advanced computer skills with Microsoft Word, Excel and Outlook.
• Superior customer service and selling skills.
• Superb communication and interpersonal skills.
• Strong organizational skills; ability to prioritize and multi‑task.
• Detail oriented and able to work independently.
• Customer focused with exceptional telephone sales ability.

Entry level

Full‑time

Customer Service

Consumer Services

Portage, IN

We are an Equal Opportunity Employer. M/F/Disabled/Veterans. Precoat Metals is a Drug Free Workplace.