Marketing Support Associate

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Reporting to the Marketing Operations Manager, the Marketing Support Associate is a key member of the Marketing Team. The Marketing Support Associate will process vendor reimbursement requests, manage MDF fund balances, and communicate regularly with vendors and Owner‑Associates to resolve open items. The Marketing Support Associate collaborates with diverse teams, ensures accurate data entry, and applies strong attention to detail in all tasks.

The essential duties and responsibilities of the Marketing Support Associate will consist of, but are not limited to, the following:

• Answer telephone calls, monitor and distribute emails and correspondence, and respond to customer requests
• Process Vendor Coop & MDF Reimbursement Requests
• Set up new vendors for tracking in the internal management portal
• Review and understand vendor programs, key submission dates, program requirements
• Submit pre‑approval requests in vendor portals and process requested invoices
• Assist with collecting all needed documentation for processing and answering questions regarding requests
• Follow‑up with vendors and/or Owner‑Associates for outstanding items
• Notify the sales organization of available reimbursement opportunities/balances on a regular basis
• General administrative tasks for the Marketing Department
• Other duties as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and responsibility
• Teamwork and collaboration
• Attention to Detail
• Problem Solving

• Work Experience: Entry‑Level
• Education: High School diploma or GED
• Analytics/Computer
  
  Skills:
  
  Eye for detail; competent with MS Office Suite; high proficiency with Microsoft Excel

• Organizational
  
  Skills:
  
  Highly organized and detail‑oriented; ability to multi‑task and shift priorities as needed; ability to work in fast‑paced, continuously evolving environment
• Cross‑functional
  
  Skills:
  
  Capable of relationship‑building, problem‑solving and follow through with internal and external partners

• Communication
  
  Skills:
  
  Ability to communicate well with all levels of the organization; high degree of discretion when dealing with sensitive and confidential information
• Physical, Mental and Visual
  
  Skills:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk and hear
  • Ability to sit for 8 hours a day
• Physical Environment: Normal office environment
• Travel: Occasional

• Work Experience:
  
  Experience with accounts receivable processes, including invoicing, collections, and maintaining accurate ledger records

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.