More jobs:
Customer Service Representative
Job in
Portage, Kalamazoo County, Michigan, 49002, USA
Listed on 2026-01-12
Listing for:
System One
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative
Location:
Portage, MI
Hours/Schedule:
Monday - Friday; 10:30am-7pm
Type: Contract
Responsibilities
- Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
Requirements
- High school diploma or equivalent required.
- 0-2 years relevant experience required.
- Prior understanding of customer service and order entry preferred.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
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