Dental Receptionist

Join the Dental Receptionist team at Heartland Dental in Portage, MI. Be part of a patient‑first front office as a Business Assistant in a collaborative environment where continuous learning is encouraged. Dental experience is required.

• Located on Cooley Dr in Portage, just down from Harding's on Centre Ave
• Tuesday – Friday, 4‑day work week
• Join Dr. Cohrs and his team as they deliver the highest quality care to their community

• Medical, prescription drug and vision insurance
• Free dental services for you and your dependents (minus lab fees)
• Life and disability insurance
• 401(k) retirement plan
• 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• PHI access required; regular HIPAA training, align with role and responsibilities, protect PHI and maintain data safeguards

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• TB test required for all new hires in dental office positions; completed prior to starting employment. Not applicable in state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.