Teller​/Universal Banker

Position: TELLER/UNIVERSAL BANKER

Join to apply for the TELLER/UNIVERSAL BANKER role at Southern Michigan Bank & Trust

Description

Summary:

Performs a variety of duties to provide customer service by explaining and processing financial services and correcting records. All other duties and responsibilities as assigned.

Essential Duties, Responsibilities, Skills

• Build and maintain customer relations by providing high quality service
• Assist customer from start to finish acting as a full relationship manager
• Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
• Open new accounts using needs-based techniques
• Discuss, sell, complete application and close consumer loans
• Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
• Solve branch operations matters
• Understand and support marketing initiatives
• Clean and organize branch/work area
• Service, audit, and balance drawers, vault, TCRs, PTM, coin machines and other branch technology within established guidelines
• Prepare, verify, and order incoming and outgoing cash shipments
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
• Open, close and lead the branch during absence of management
• Close accounts when necessary
• Discuss and process overrides for lesser experienced tellers
• Mentor/train incoming Tellers/Universal Bankers

Supervisory Responsibilities

None

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High School Diploma or GED; plus one to three weeks of training and at least one-year equivalent combination of education and experience.
• Customer service, cash handling and banking experience preferred.
• Attentiveness to detail.
• Basic computer skills including Microsoft Word and Excel.
• General math skills.
• Jack Henry suite of programs including Xperience and Synapsys.
• TCR, PTM, and coin machine knowledge.

Interpersonal Skills

This position requires dealing with internal and external customers in a positive, “Quality Customer Service” manner. An open, willingness to assist approach to work is expected, along with the ability to work beyond normal job duties as the situation requires. Interpersonal and problem‑solving skills are required. This position will have access to highly confidential information that must be handled professionally.

Physical Demands

Regularly required to talk or hear. Frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to stand, walk, climb or balance; stop, kneel, crouch, or crawl. Must frequently lift or move up to 15 pounds and occasionally up to 25 pounds. Specific vision abilities required include close vision, distance, color vision, depth perception and ability to adjust focus.

Reasoning

Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment

The noise level in the work environment is usually moderate/conversational.

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