Care Management Specialist II

Job Description

Are you interested in improving the quality of life for the people in your community? Do you have a passion for ensuring that those with mental health and substance use disorders receive the services they need? Are you looking for a place to work that is committed to the development of staff and matching people to work they love? A place that values a diverse workforce that strives for excellence while maintaining a healthy work/life balance?

Then come join us!

Southwest Michigan Behavioral Health (SWMBH)

Portage, MI
• Utilization Management

Posted October 20, 2026

• Job Title: Care Management Specialist II
• Reports To: Manager of UM & Call Center
• Location: 5250 Lovers Lane, Ste. 200, Portage, MI 49002
• Type: Exempt
  • Minimal travel
  • No direct reports
• Experience: 1 year
• Pay & Benefits: Full benefit package; salary based on experience
About the Care Management Specialist II Role

SWMBH manages behavioral health services for Medicaid members across eight counties in Southwest Michigan, under contract with the Michigan Department of Health and Human Services (MDHHS).

As a Care Management Specialist II, you’ll help members get the right mental health and substance use care at the right time through utilization review, care coordination, and brief/crisis counseling.

What You’ll Do as a Care Management Specialist II
• Complete Level II assessments (ASAM and LOCUS) and build care plans with members and the Integrated Care Team.
• Screen referrals, determine the appropriate level of care, and make medical necessity decisions.
• Coordinate care across providers and manage transitions between hospital, sub-acute, and community settings.
• Support urgent and crisis care, including emergency department and inpatient diversion.
• Provide brief counseling and intervention using the SBIRT model, and connect members to resources and referrals.
• Coordinate peer support services and collaborate with CMHSPs, health plans, and community providers.
• Document reviews in SWMBH systems, flag quality concerns, and recommend process improvements.
Care Management Specialist II Requirements
• Master’s degree in Social Work, Psychology, or a related Human Services field.
• Active LMSW, LLP, LPC, or RN license.
• Experience in mental health and/or substance use services.
• Working knowledge of the DSM and levels of care (inpatient, partial hospital, IOP, outpatient).
• Strong phone, communication, and organizational skills, and comfort with Microsoft Office.
Preferred
• Certified Addiction Counselor.
• Managed care or utilization review experience.
• Lived experience with behavioral health issues, or bilingual skills.
Apply to Be Our Next Care Management Specialist II

We encourage candidates of diverse racial, ethnic, and cultural backgrounds, including those with lived experience and bilingual candidates, to apply for the Care Management Specialist II role.

Apply for the Care Management Specialist II position at www.swmbh.org.

Emailed resumes will not be accepted.

Compensation details:  Yearly Salary

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