Courtyard Kalamazoo Portage - Front Desk Agent

Courtyard Kalamazoo Portage - Front Desk Agent Address 400 Trade Centre Way, Portage, MI, 49002 Compensation $15.00/hour

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

This Marriott hotel is located 3 miles from Kalamazoo/Battle Creek International Airport and near many local area businesses like Pfizer, Kellogg and Eaton. Visitors to the area colleges and universities will be a short drive to WMU, Davenport University, Kalamazoo College, and Kalamazoo Valley Community College. Families looking for things to do in Kalamazoo can visit attractions such as Wing's Stadium, Air Zoo, or Milham Golf Course.

Ski Enthusiasts are 30 minutes from Bittersweet Ski Resort in Otsego, MI. There are many Kalamazoo Restaurants nearby for guests to discover including Bell's Eccentric Cafe, Craftsman Chop Co, or the hotel's very own restaurant. The Bistro, located inside of the Courtyard Kalamazoo Portage, serves up American favorites for breakfast & dinner in addition to serving Starbucks specialty drinks. If you need a snack, The Market is open 24‑7.

Our Marriott hotel provides free WiFi, on‑site laundry, a business center, meeting room, indoor pool & hot tub, and a fitness center.