Digital Commerce B2B Solution Specialist

Digital Commerce B2B Solution Specialist

Join to apply for the Digital Commerce B2B Solution Specialist role at The Kendall Group

About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Reporting to the Digital Commerce Manager, the Digital Commerce B2B Solution Specialist will be responsible for promoting digital enablement within the Kendall Group customer base. This role will involve building training material and documentation that will be used to educate about e‑Commerce, and working with Marketing to develop campaigns designed to promote our digital capabilities to our customers. The Digital Commerce B2B Solution Specialist will interface directly with Sales and customers to identify e‑Commerce opportunities and coordinate with appropriate teams for deployment of all types of B2B commerce customer onboarding.

• Provide expertise relating to all our digital commerce offerings, and be able to communicate the benefit that these tools can bring to our customers
• Promote adoption of our digital self‑service tools (websites, apps, etc) both within our sales organization and directly to customers
• Available to meet with customers alongside sales staff, with the goal of promoting our digital tools to strategic accounts
• Generate or coordinate training content (PowerPoint presentations, videos, help pages, articles, etc) for customers and sales staff relating to Kendall e‑Commerce capabilities
• Work with Marketing to produce and distribute digital communications surrounding e‑Commerce
• Oversee B2B e‑Commerce projects (Punchouts, Order Automation, Invoice Automation, Vendor Managed Inventory, special API, etc); work directly with sales and customer to document requirements, and then coordinate with appropriate resources (Digital Commerce Support, Information Systems group and/or third party) for implementation
• Build and maintain project documentation to monitor and track progress
• Monitor and summarize progress of B2B Commerce projects and integrations. Prepare reports for management regarding status of open projects
• Provide input to Digital Commerce Manager relating to the roadmap for our digital commerce tools, with an eye towards improving User Experience
• Identify e‑commerce issues that need to be escalated and work with the appropriate resource (Information Systems group or outside support from our provider) to resolve
• Serve as Backup for Digital Commerce Support specialist – assisting customers and employees with day‑to‑day questions and problems relating to our e‑Commerce tools
• Other duties as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Problem Solving
• Displaying Technical Expertise

• Work Experience:
  
  3 years’ experience with B2B digital commerce applications or coordinating with digital commerce providers; 2 years’ experience analyzing and acting upon digital commerce reporting metrics
• Education:
  
  Bachelor’s degree in business, marketing or related field
• Analytics/Computer
  
  Skills:
  
  Strong working knowledge of Microsoft Office and experience with project management tools; broad familiarity with all areas of Business to Business (B2B) E‑Commerce – including Web Commerce, Vendor Managed Inventory,…