IT Support Specialist

IT Support Specialist – CFS

Portage, MI – Onsite

$55,000-$62,000 + Bonus

Competitive Medical/Dental/Vision, 401k with 6% match, 3 weeks PTO, Wellness Program, etc.

• Serve as the first point of contact for IT support requests via phone, email, and help desk tickets.
• Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner.
• Set up, configure, and deploy new computers, mobile devices, and software for employees.
• Provide basic technical training and guidance to end users.
• Use remote support tools to troubleshoot and resolve issues efficiently.
• Assist with project‑based work as assigned by the IT Director.
• Support antivirus, patching, and device update processes to keep systems secure and current.
• Maintain clear and accurate IT documentation.
• Stay current with technology trends through training, webinars, and educational opportunities.
• Provide after‑hours support as needed for issues or scheduled project work.

• 1–2 years of Help Desk or IT support experience.
• Strong communication and customer service skills.
• Friendly, energetic, and professional demeanor.
• Demonstrated desire to learn and stay current with technology.
• Experience supporting or working with:
  • iOS devices (supporting 250+ employees with iPhones)
  • Windows OS
  • Microsoft 365 Administration Center
  • Active Directory (password resets and basic user support)
  • WiFi, VPN, basic networking concepts
  • Printer management
  • Information security and data protection best practices

• Linux exposure or support experience.
• Printers, copiers, and scanner troubleshooting.
• Power Shell scripting or automation.
• Relevant IT certifications.

• Entry level

• Full-time

• Information Technology

• Accounting