Corporate Director of Quality

This management position is responsible for developing, implementing and continually improving the company’s standardized manufacturing quality systems globally. The Director, Corporate Quality works collaboratively with plant quality managers, general managers and other company resources to achieve world class quality performance as measured by customer quality scorecards. The Director, Corporate Quality interfaces with key customer personnel to build customer confidence in Summit Polymers, ensure Summit Polymers meets customer expectations and requirements, and to resolve significant customer quality concerns.

• Exhibits positive leadership and acts with highest levels of integrity and ethics
• Champions corporate wide manufacturing quality system standardization
  • Leads and collaborates with plant quality managers, general managers and RDMs to determine best practices and develop standardized quality system and procedures applicable to all manufacturing facilities
  • Administers, trains, and communicates the company’s standardized quality system and procedures to ensure they are effectively implemented and maintained throughout the company
  • Performs plant quality system standards compliance audits and leads follow up action plan reviews with each plant
  • Lead continuous improvement of quality systems
• Champions overall quality scorecard performance for all customers
  • Develops deep knowledge of every customer quality scorecard
  • Leads specific customer scorecard training for plant quality managers, materials managers and general managers to ensure these leaders understand scoring methodology and act to ensure scorecard success
  • Monitors customer scorecard methodology and scoring changes, and ensures corporate procedures, metrics and personnel proactively adapt to changes to ensure customer scorecard success
  • Engages with other functional departments to ensure all aspects of customer scorecards are understood and actions are taken to ensure scorecard success (examples Sales – cost reductions, materials – minority sourcing)
  • Assists in developing internal performance metrics that support successful customer scorecard results
• Interfaces with key customer personnel & engages customer quality events
  • Develops constructive relationships with key customer contacts
  • Builds customer’s confidence in SPI’s performance, capabilities, systems, and integrity
  • Represents the company at customer “quality roundtable” events
  • Reviews customer quality system requirements and specifications and ensure they are effectively communicated and implemented at all levels of the organization
• Engages in significant customer quality concerns and warranty issues
  • Participates in problem solving and customer response preparation for significant customer quality issues
  • Represents the company at critical customer quality concern reviews, leading company response and negotiation to achieve successful resolution
  • Acts as point of contact for customer warranty concerns and engages plant and engineering resources to solve warranty concerns
• Provides quality expertise as a corporate resource
  • Champions Practical Problem Solving activities across the company, including improving effectiveness of management team leadership of the process
  • Key leader for development, update, training and compliance to corporate IATF-16949 compliant systems and procedures
  • Supports new business initiatives and projects with data, metrics, support plans, and technical expertise as related to quality
  • Provide support in developing and performing training plans for quality managers and quality engineers at manufacturing plants
  • Provides…