Bakery Department Manager

Location :
Name

Portage

Full-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title: Bakery Department Manager
Reports To: Senior Fresh Manager

Are you a retail or culinary leader with a passion for delivering exceptional guest experiences? Do you thrive in a dynamic environment where your leadership and organizational skills can make a difference? If so, we invite you to apply to become a key leader on our team as a Bakery Department Manager.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

Developing associates and providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

• Lead and Inspire: Mentor and guide all Bakery associates, reinforcing our culture of excellence in guest service and performance.
• Staffing: Ensure adequate staffing levels by interviewing and hiring top talent.
• Training: Train new associates and develop their skills to maintain high standards of service and quality.
• Scheduling: Finalize and approve weekly work schedules, ensuring efficient operation of the department.
• Performance Management: Conduct performance reviews, document policy violations, and provide corrective actions when necessary.
• Operational Excellence: Oversee all department standards, inventory levels, and accurate pricing to ensure smooth operations.
• Guest Services: Provide outstanding service to our guests, assist with their needs, and handle special requests.
• Collaboration: Work closely with the Store Director, Bakery Director, and other Department Managers to exceed guest expectations.
• Product Management: Monitor sales floor and back stock conditions, ensuring products are well‑stocked, fresh, and visually appealing.
• Cleanliness and Safety: Maintain a clean and safe working environment, adhering to all food service and food safety regulations.
• Development: Develop Assistant Bakery Manager and/or Bakery Leads for future advancement opportunities.
• Administrative Duties: Manage timekeeping accuracy and communicate with HR regarding any scheduling adjustments or issues.
• Compliance: Ensure all quality standards and quantity expectations are met consistently.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions.

To be successful in the Festival Foods Bakery Department Manager role, you should have:

• Customer Focus: Ability to deal tactfully and effectively with guests and all associates.
• Effective Problem‑Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment while supporting team members.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies.
• Retail Expertise: Knowledge of the retail food business and perishable department operations, and merchandising expertise, with the ability to make timely and effective decisions.
• Communication
  
  Skills:
  
  Good oral and written communication skills and the ability to interact with a diverse team.
• Leadership
  
  Experience:
  
  Five to seven…