Library Technical Assistant - Access Services

Position Summary: The Library Technical Assistant II - Access Services supports all aspects of Golden Library access services, including circulation, reserves, and interlibrary loan. This includes processing interlibrary borrowing and lending requests, stacks searching and document scanning and delivery, training and maintaining schedules for access services student workers, assisting with hold and overdue notices, stack maintenance, and library reserves services. This position reports to the Access Services Librarian.

Duties and Responsibilities: Working in a team-oriented environment, the Library Technical Assistant II will:

• Respond to requests for physical and electronic copies of library materials, scan documents for electronic delivery.
• Perform searches for materials in an integrated library system and correctly interpret bibliographic data.
• Identify and retrieve library materials, including electronic journals.
• Correctly utilize and interpret bibliographic citations.
• Participate in hiring, training, and supervising access services student employees; assist with daily supervision, direction, and problem-solving.
• Communicate with other libraries via email and phone regarding bibliographic data, shipping, and other problems with lending requests and materials.
• Communicate with ENMU researchers in person and via email and phone to clarify ILL policies and procedures and to resolve problems concerning their ILL requests.
• Assist with maintaining circulation desk schedules for student workers; monitor advance requests, off/changes/gaps, and coordinate adjustments as needed, including coverage of the service desk.
• Process community borrower library cards.
• Perform stack maintenance, following established procedures and guidelines.
• Assist with searching for missing, claimed returned, and claimed lost items.
• Monitor and administer hold and overdue notices and checks/processes library materials.
• Maintain library reserves services.
• Troubleshoot and/or report system problems, as needed.
• Conduct data gathering for reports and create miscellaneous reports for the Access Services Librarian and other areas upon request.
• Contribute to Golden Library initiatives that further ENMU's commitment to diversity and inclusion.
• Regular and predictable attendance required
• Perform other related duties and participate in special projects as assigned.

Minimum

Job Requirements:

High school diploma or equivalent.

Preferred Qualifications:

• Technical and customer service experience in a library.
• Experience working with access services, interlibrary loan, and/or document delivery in a library environment.
• Experience with ILLiad/Tipasa, OCLC, Docline, or other combination of bibliographic and/or ILL management systems.
• Experience with OCLC World Share or other integrated library system.

Knowledge, Skills, and Abilities:

• Evidence of strong attention to detail, problem-solving, analytical skills, and an ability to work with minimal direct supervision.
• Demonstrate initiative and proven ability to learn new technologies and adapt to change.
• Evidence of excellent oral, written, and interpersonal communication skills.
• Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
• Sound judgment and ability to analyze information and solve problems within the scope of the job responsibilities.
• Strong customer service skills and commitment to providing service effectively in a diverse environment.
• Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers, and with other libraries. Ability to work harmoniously and as a team player, thrive in a team-based environment, and have skills in fostering teamwork among others.
• Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, or other productivity software, and with the Web, web searching, and virtual/webex meeting technologies.
• Knowledge of Library of Congress/Dewey Decimal/SUDOCS Classification system, authority and subject heading systems, and the use of bibliographic utilities.
• Knowledge of library access services procedures, database management, and use of technology in a technical services library environment.

Physical Demand and

Working Conditions:

• Work is performed during normal work hours.
• Work is sedentary in nature but at times…