Clinic Supervisor

Company:
Living Water Clinic – Clínica Agua Viva
Department:
Clinic Operations

Reports To:

Regional Clinic Manager & Directors of Practice Management

Employment Type:

Full-Time

Location:

Visalia & Porterville, CA

Living Water Clinic – Clínica Agua Viva is seeking a Clinic Supervisor to provide daily operational leadership and support at one of our clinic locations.

The Clinic Supervisor oversees day-to-day clinic operations, supports and supervises assigned staff, promotes efficient patient flow, and helps maintain a safe, organized, professional, and patient-centered environment.

The ideal candidate is a dependable, organized, compassionate leader who communicates effectively, addresses challenges, promotes accountability, and works collaboratively with leadership to ensure smooth clinic operations and compliance with organizational standards.

• Oversee daily operations, staffing assignments, breaks, lunches, and coverage.
• Monitor patient flow, provider schedules, wait times, and clinic capacity.
• Identify workflow concerns and take appropriate action or elevate when needed.
• Ensure staff follow established scheduling, registration, rooming, documentation, and patient-service workflows.
• Conduct routine clinic rounds and monitor clinic readiness, supplies, equipment, required logs, postings, and emergency resources.
• Provide daily supervision, coaching, direction, and follow-up to assigned staff.
• Support onboarding, training, competency development, and performance evaluations
• Promote professionalism, accountability, teamwork, and respectful communication.
• Address routine employee performance, attendance, conduct, and workflow concerns.
• Communicate significant concerns to leadership and Human Resources as appropriate.
• Ensure staff perform duties consistent with their training and assigned responsibilities.
• Promote a professional, respectful, and patient-centered environment.
• Assist with resolving patient concerns and complaints within the scope of the position.
• Identify opportunities to improve patient experience and clinic efficiency.
• Support effective communication between patients, providers, and staff.

• Support compliance with Living Water Clinic policies, procedures, and regulatory requirements.
• Support HIPAA, infection prevention, workplace safety, emergency preparedness, and workplace violence prevention standards.
• Assist with internal and external audits, surveys, corrective actions, and survey readiness.
• Monitor assigned corrective actions and help prevent repeat deficiencies.
• Support applicable laboratory, vaccine, medication‑storage, and point‑of‑care testing requirements.
• Participate in quality improvement initiatives and monitor operational indicators such as patient volume, wait times, scheduling, attendance, complaints, and audit findings.
• Promptly communicate significant safety, compliance, staffing, or regulatory concerns to leadership.

The Clinic Supervisor supports compliance with applicable CMS Rural Health Clinic requirements, California healthcare regulations, Medicare and Medi-Cal requirements, contracted payer requirements, HIPAA, Cal/OSHA, CLIA, vaccine-storage requirements, and Living Water Clinic policies and compliance standards.

Formal regulatory interpretation, clinical decisions, significant HR matters, and major compliance concerns should be referred to appropriate leadership.

The Clinic Supervisor may:

• Assign and redirect daily staff duties.
• Coordinate staffing and clinic workflow.
• Provide coaching and operational direction.
• Address routine patient and staff concerns.
• Correct immediate workflow, safety, and compliance issues.
• Recommend additional training or corrective action.

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