Service Representative

Position: Employer Service Representative

Employer Service Representative (Administrative)

COMPANY OVERVIEW

Proteus is the premier provider of training, education, and community services within the agriculturally rich Central San Joaquin Valley. Since its inception in 1967, Proteus has been in a continuous state of evolution, adding and expanding services as the changing needs of the workforce emerge. Our “Mission” is to provide education, workplace training, job placement, and other support services to farm‑working families and diverse program participants to empower them to achieve self‑sufficiency.

COMPANY

BENEFITS

• A 37.5‑hour workweek
• 13 paid holidays
• Self‑care and bereavement leave
• Health insurance
• Dental insurance
• Vision insurance
• Employer‑Funded Health Reimbursement Arrangement (HRA)
• Employer‑paid basic life insurance and AD&D coverage
• Voluntary insurance options
• A 403(b) and Roth retirement plan
• Flexible spending account options
• An Employee Assistance Program (EAP)
• A generous $1,500 tuition assistance program

Additionally, Proteus, Inc. is proud to be a Public Service Loan Forgiveness‑certified employer.

SUMMARY

Under direction, will be responsible for providing overall services in the areas of employer recruitment, development of OJT contracts, job search assistance, vocational exploration, counseling, and the development of participant Individual Employment Plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Initiates and maintains personal contact with employers, job services and community agencies with express interest in the on‑the‑job training concept and opportunities.
• Researches new and existing business, analyzing local job market for the purpose of developing job opportunities.
• Provides job search assistance to customers in areas such as application and resume writing, interviewing skills, and job availability through job search classes or customer specific.
• Reaches all quotas mandated by the funding and program.
• Conducts all employer 30, 60, and 90‑day unsubsidized employment follow‑ups.
• Develops job openings.
• Provides input into the Individual Employment Plan (IEP) as it applies to job availability and requirements.
• Participates in individual case management staffing as needed.
• Negotiates and develops OJT contracts with employers and develops appropriate OJT training sites for participants.
• Provides counseling to clients, such as motivational counseling and counseling with personal and family problems that interfere with job search activities.
• Develops Work Experience and Limited Internships training sites.

POSITION QUALIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in related field, OR four (4) years of directly related experience and/or training; OR a combination of education and experience.

COMPUTER SKILLS

Moderate computer skills required for data entry, Word, Excel, and other software programs, as required for the position.

LANGUAGE SKILLS

Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, employees, or organizations.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Access to transportation, a California driver's license, and the minimum vehicle insurance needed by law.

TRAVEL REQUIREMENT

Will require weekly travel to local Proteus offices or events at 40% of the weekly schedule and other assigned divisional areas.…