Deputy Shop Manager

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work Sundays only from 9.00am - 5.00pm (7.5 hours per week).

Located in Porthcawl our well‑established shop is friendly and is at the heart of the local community.

Porthcawl is a welcoming coastal town, known for its beautiful beaches, seaside promenade and strong sense of community. With a one street shopping area in the lively town centre including independent shops, cafés and fabulous ice cream parlours, it offers a relaxed but active environment for both residents and visitors.

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival!

The shop is known for its high standards, wonderful window displays and providing first class customer service. It is well supported by our lovely regulars and welcomes an influx of visitors during the summer and periods of good weather.

As a Deputy Shop Manager, you’ll support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including financial compliance, stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.

The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.

We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop.

You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.

As well as supporting the Shop Manager with the day‑to‑day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in supporting the running of the shop, and help create a positive, inclusive and fun team culture.

You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day – whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid.

You’re flexible, reliable and ready to take ownership when needed – confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
• Retail bonus scheme (subject to Shop Performance)

Tŷ Hafan currently has 17 charity shops, geographically spread…