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Customer Service Manager
Job in
Porthmadog, Gwynedd, LL49, Wales, UK
Listed on 2026-10-18
Listing for:
ELMO Company
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Job Category:
Call Centre & Customer Service
Founded in 2002 ELMO has established itself as one of the fastest growing technology companies in the ANZ region. We are a leading cloud HR & Payroll software company. Our
350 employees service over 1500 clients from 8major cities across Australia & New Zealand.
That makes ELMO a very exciting place to work!
- Strong communication and interpersonal skills
- Proficiency in customer relationship management (CRM) software
- Excellent problem-solving and decision-making abilities
- Ability to analyse data and derive actionable insights
- Team leadership and motivational skills
- Attention to detail and high standards of quality assurance
- Knowledge of quality management systems and methodologies
- Effective time management and organisational skills
- A minimum of 5 years' experience in customer service management or a related field
- Proven track record of improving customer satisfaction metrics
- Experience in managing teams and leading training initiatives
- Demonstrated experience with quality control processes and procedures
- Background in developing and implementing customer service strategies
- Experience in handling escalated customer issues effectively
- A solid understanding of market trends related to customer service excellence
- Prior involvement in cross-functional project teams is advantageous
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