Tesco Colleague - Customer Service Desk Superstore

Availability Window

• Thursday 13:00 - 21:15
• Friday 13:00 - 21:15
• Saturday 13:00 - 21:15

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Customer Service Desk Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

Providing friendly, natural service and getting to know your customers.

Providing flexible support across the Customer Service Desk and wider store, including helping customers with queries, processing returns and exchanges, resolving issues, offering product guidance, and delivering a friendly, professional service that ensures customers leave feeling valued and supported.

Making customer focused decisions and completing key store routines.

Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and reassured, having had a great experience at the Customer Service Desk.

The initiative to make the right decisions for customers, whether you’re resolving queries, processing returns, offering product guidance, or knowing when to involve a manager to ensure the best outcome.

A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please .