Clinical Administrator​/Secretary

We are seeking a Clinical Administrator to join our high-performing and supportive practice team. We are proud to have been ranked among the top practices in BNSSG, achieving 4th place in the 2023 NHS Patient Survey. This role is available on either a full-time or part-time basis, with working days and hours negotiable for the right candidate. The role will involve a varied mix of clinical administration and secretarial duties, supporting GPs, nurses and other healthcare professionals in the effective day-to-day running of the practice.

You will undertake a varied and engaging workload, helping to ensure that clinical correspondence, referrals and other administrative tasks are managed accurately and efficiently, while contributing to the delivery of a responsive and high-quality service to our patients., Managing incoming and outgoing telephone communications, taking accurate messages and responding to routine clinical and administrative queries where appropriate. Accurately coding and entering information onto patient medical records in accordance with agreed practice procedures and coding standards.

Processing and filing hospital and clinic correspondence within the clinical system, identifying relevant information and initiating appropriate follow-up actions where required. Preparing, processing and issuing referrals, clinical correspondence and other documentation accurately and within agreed timescales. Summarising patient medical records to ensure information is clearly recorded and readily available to support effective patient care. Identifying relevant clinical information, including chronic conditions, and bringing matters requiring clinical input to the attention of the appropriate clinician.

Providing cover and support across the wider clinical administration and secretarial team during periods of annual leave, sickness or increased workload to maintain continuity of service. Working closely with GPs, nurses, allied health professionals and administrative colleagues to support effective clinical and administrative workflows. Attending and participating in relevant practice meetings, training and development activities. Undertaking other appropriate clinical administrative and secretarial duties consistent with the responsibilities of the role.,

To provide an efficient and accurate clinical administrative and secretarial service to the practice, supporting GPs, nurses and other healthcare professionals in the management of patient information, correspondence and referrals. The postholder will ensure that incoming clinical information is processed appropriately and in a timely manner, patient records are maintained accurately, and any necessary actions are identified and directed to the appropriate member of the practice team.,

The postholder will undertake a varied range of clinical administrative and secretarial duties, including:

• Process day-to-day clinical correspondence and communications received by the practice, ensuring information is handled accurately and directed appropriately.
• Receive and make telephone calls as required, responding to routine enquiries, taking accurate messages and ensuring these are passed promptly to the appropriate person.
• Process and distribute incoming and outgoing correspondence, including electronic communications and NHSmail.
• Review, sort and file electronic clinical documents, identifying and undertaking appropriate administrative actions where required.
• Accurately enter and maintain information within the practice clinical system in accordance with practice procedures.
• Undertake clinical coding of relevant information contained within hospital, clinic and other healthcare correspondence.
• Summarise patient medical records accurately and in accordance with practice procedures.
• Process EMIS tasks and other electronic communications, ensuring appropriate action is taken within required timescales.
• Initiate contact with and respond appropriately to patients, colleagues, hospitals and other healthcare organisations and service providers.
• Monitor relevant NHSmail inboxes and ensure correspondence is processed, distributed or actioned appropriately.
• Process and distribute laboratory reports and other clinical information in accordance with practice procedures.
• Undertake administrative duties associated with the practice death protocol, ensuring established procedures are followed.
• Prepare, process and issue patient referrals and associated clinical correspondence, ensuring information…