Resident Liaison Officer

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO)
Portishead | Permanent or Long-term Freelance
Recladding & Façade Remediation Project on large apartment blocks
£30,000 to £35,000 (depending on experience) + Package

The Opportunity

We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead.

Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements.

This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption.

The Role

* Act as the main point of contact for residents, leaseholders and stakeholders throughout the project

* Provide clear and timely communication on planned works, access requirements and programme updates

* Build positive relationships with residents and support them through each stage of the works

* Arrange appointments, consultations, resident meetings and home visits as required

* Manage enquiries, concerns and complaints professionally and sensitively

* Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly

* Maintain accurate records of communications, visits and resident feedback

* Support customer satisfaction initiatives and project reporting requirements

* Help minimise disruption and ensure residents remain informed throughout the programme

What We're Looking For

Essential

* Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services

* Excellent communication and interpersonal skills

* Strong organisational and administrative abilities

* Ability to manage difficult conversations professionally and empathetically

* Experience working within occupied residential environments

* Strong stakeholder management and relationship-building skills

Desirable

* Experience on cladding, façade, remediation, retrofit or fire safety projects

* Social housing, local authority or residential refurbishment experience

* Understanding of building safety remediation programmes

* Experience supporting site teams on live construction projects

What You'll Get

* Long-term opportunity on a secured programme with approximately two years of work

* Flexible engagement options including permanent, freelance or temp-to-perm

* Opportunity to join a growing and well-established specialist contractor

* Join a high-profile building safety and remediation programme

* Stable pipeline of future projects

* Supportive site and management team

* Competitive salary of £30,000 - £35,000 per annum for permanent candidates

Apply

If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.

Apply today or get in touch for a confidential discussion