Part Time Store Protection Officer

Payrate: £15.62 per hour

Location:

Portishead

Schedule:

Part‑time, permanent location, unpaid breaks, guaranteed number of hours per week.

• Retail Security Officer role to protect the Waitrose store, its people, and assets by providing security and excellent customer service through Mitie and Waitrose key values.
• Full and extensive training will be provided including MAYBO and key focus on customer service.
• Company funded SIA licence renewal and support from NOC with technology such as body‑worn camera and incident reporting device.
• Deliver results that meet or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.

• Previous security experience.
• Valid SIA licence.
• Excellent communication skills at all levels.
• Energy and enthusiasm.

• Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully engage with NOC and Mitie management and use all technology provided, including body‑cam and mobile devices to aid in incident reporting.
• Complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively review the Assignment Instructions and suggest amendments to improve service levels.
• Maintain front‑line licence and wear it at all times while carrying out duties; comply with industry and statutory legislation. Renew licence six months before expiry.
• Work systematically, methodically, and orderly.

• Complete all required competency training.
• Engage in continuous self‑development as directed by the Security Account Manager.
• Use technology to meet key work objectives and develop job knowledge through ongoing professional development.

• Report any health and safety hazards or potential hazards immediately.
• Stay alert to threats or changes in the work environment to reduce risk.
• Use common sense and initiative to involve others if a situation becomes threatening.
• Maintain professional conduct with difficult situations and challenging customers.
• Keep accurate notebook entries promptly after incidents, then use as part of the incident report process.
• Adhere to schedules and demonstrate commitment.
• Ensure check calls are made at allocated times per Assignment Instructions.
• Call emergency services and Communication Centre to report all incidents.

• Flexible benefits including dental insurance, dining cards, coffee clubs, and technology products.
• Cycle‑to‑work scheme.
• Health cover of at least £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Recognition through Mitie Stars with monthly and yearly prizes.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during recruitment, please let us know by emailing …